Privacy Policy
Updated [01 August 2024]
Protecting your privacy is very important to Atkinson's Air Conditioning T/A Noosa Air Conditioning Pty Ltd. (Noosa Air Conditioning). We are committed to maintaining the security of all Personal Information provided to Noosa Air Conditioning, whether by individuals with whom we do business, visitors to and users of our websites or otherwise. This Privacy Policy details how we collect, use and manage this Personal Information.
For the purposes of this Privacy Policy and applicable data protection and privacy laws:
- “Personal Information” is defined as information and data, whether recorded in a material form or not, relating to an identified or identifiable natural person that is processed by or on behalf of Noosa Air Conditioning, whether or not by automated means; and
- Noosa Air Conditioning is considered the “data controller” in respect of the Personal Information that it collects, uses and manages in connection with this Privacy Policy.
Whose information do we collect?
Noosa Air Conditioning collects Personal Information from a range of individuals in the context of its business activities, including:
- representatives of our suppliers, customers, sponsors and business partners;
- contractors;
- landowners;
- industry association representatives;
- users of the Noosa Air Conditioning website; and
- job applicants.
What information we collect and why we collect it
We collect Personal Information from you where it is relevant for our purposes as further detailed below.
Business use
Noosa Air Conditioning may collect a range of information in a business context, such as your name, gender, job title, photographic identification, email address, home address and other contact details, details of your business and other interests, experience and/or academic and professional qualifications, third party references, communications with you (including notes from meetings and telephone call recordings), feedback or survey responses that you provide to us, financial and payment information, and information collected from clearance questionnaires and/or interviews.
Noosa Air Conditioning uses information collected from you for business-related purposes, including negotiating, concluding and performing contracts, managing business relationships, administering real estate leases and licences, recruitment, conducting clearance procedures, managing accounts and records, communicating with you and third party contacts, supporting corporate social responsibility activities, security, legal, regulatory and internal investigations and debt administration.
Our website
When you use our website, Noosa Air Conditioning collects certain standard information that is sent by your browser to our website. This includes technical information, such as your IP address, browser type, operating system, language, time zone setting, access times and any referring website addresses.
Noosa Air Conditioning uses this information to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. Noosa Air Conditioning also collects certain information to provide users with a personalised experience when visiting our websites. Through the use of a ‘cookie’, Noosa Air Conditioning can record information about your visit to our website including the clickstream to, through and from our site (including date and time), the pages visited, page interaction information and methods used to browse away from the page. This information is used anonymously and in aggregate, and is collected and logged for statistical purposes. Through analysis of these records, Noosa Air Conditioning is able to provide an improved service when users revisit our websites. See below for further information on our use of cookies and related technologies.
Other than as stated in this Privacy Policy, no attempt is made to identify our website users or their browsing activities except:
- where a law enforcement agency exercises a warrant to inspect logs or any such information is otherwise required to be produced by Noosa Air Conditioning to authorities or regulators; or
- where Noosa Air Conditioning believes it is required to collect and produce relevant electronic documentation to fulfil its obligations to third parties, including statutory organisations under local law.
Access to other websites via hyperlink
Other websites that may be accessible via hyperlinks from the Noosa Air Conditioning website are owned and operated by third parties and are not subject to the Noosa Air Conditioning Privacy Policy. Noosa Air Conditioning has no control over the content of those websites. Please review the privacy policy of each individual website you access and assess whether the policy is satisfactory to you before you use the other websites.
Cookies & Related Technologies
Our websites and mobile applications (“apps”) use cookies. A cookie is a small text file that is placed on your computer or mobile device when you visit a website or use an app. Cookies collect information about users and their visit to the website or use of the app, such as their Internet protocol (IP) address, how they arrived at the website (for example, through a search engine or a link from another website) and how they navigate within the website or app. A cookie cannot read data from your hard disk or read cookie files created by other websites.
Noosa Air Conditioning uses cookies and other technologies to facilitate your internet sessions and use of our apps, offer you services according to your preferred settings, track use of our websites and apps and to compile statistics about activities carried out on our web sites and/or through our apps.
You may set up your web browser to block cookies or remove cookies stored from your computer or mobile device. However, if you do so, you may not be able to use certain features and functions of our websites and apps.
Providing Personal Information
At times, Noosa Air Conditioning may ask you to voluntarily supply Personal Information, such as your name, email address, location, telephone number and preferred means of communication, for purposes such as subscribing to Noosa Air Conditioning news alerts or requesting further information from Noosa Air Conditioning, including through the Contact us form available on our website.
Where we ask you to voluntarily supply Personal Information we will use it to provide you with the information or services that you have requested from us.
Sensitive Personal Information
Sensitive Personal Information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, health or medical conditions, genetic or biometric information, sexual orientation, or criminal convictions and offences may be processed by Noosa Air Conditioning if such processing is necessary to comply with laws and regulations or where you provide this information voluntarily or otherwise consent for us to do so.
Email monitoring
Noosa Air Conditioning may monitor emails sent to and from its workforce, which may contain Personal Information relating to third parties. The information contained in such emails may be used for business-related purposes, for example when investigating incidents within Noosa Air Conditioning. Although Noosa Air Conditioning endeavours not to review the contents of personal emails, there may be occasions on which this is necessary, for example, to investigate a breach of security within Noosa Air Conditioning, or in the context of legal proceedings.
The legal basis for Noosa Air Conditioning processing your Personal Information
In order to comply with applicable data protection and privacy laws, Noosa Air ConditioningNoosa Air Conditioning is required to set out the legal basis for the processing of your Personal Information. In accordance with the purposes for which we collect and use your Personal Information, as set out above, the legal basis for Noosa Air Conditioning processing your Personal Information will typically be one of the following:
- your consent;
- the performance of a contract that we have in place with you or other individuals;
- Noosa Air Conditioning or our third parties’ legitimate business interests; or
- compliance with our legal obligations.
Disclosure of the information we collect
Noosa Air Conditioning may share your Personal Information with people within the company who need to know that information for business or legal reasons, for example, in order to carry out an administrative function such as processing an invoice, or to direct a query that you have submitted to the relevant department within Noosa Air Conditioning.
We may disclose your Personal Information to third parties including the authorities, Noosa Air Conditioning’s advisors, suppliers of IT services and third parties engaged by Noosa Air Conditioning for the purpose of providing services requested by you; to protect any intellectual property rights in any materials displayed on or otherwise available from Noosa Air Conditioning’s website; for the purposes of seeking legal or other professional advice; to respond to a legal request or comply with a legal obligation; and to enforce Noosa Air Conditioning’s website Terms and Conditions of Use.
Transfer of your Personal Information to other countries
Please note that any person to whom Noosa Air Conditioning may disclose your Personal Information under this Privacy Policy may be situated in a country other than your own and that such country may provide a lower level of data protection requirements than your own country. By agreeing to this Privacy Policy, you consent to the transfer of your Personal Information to a country other than your own.
Whenever we transfer Personal Information across borders, we take steps to put in place adequate safeguards to protect your Personal Information and to make sure it is treated in accordance with this Privacy Policy. If you are located in the European Economic Area or the UK, you can request a copy of the safeguards which we have put in place to protect your Personal Information and privacy rights in these circumstances, using the Contact us form available on our website.
Retention of Personal Information
Noosa Air Conditioning’s aim is to keep your Personal Information for no longer than is necessary for regulatory or Noosa Air Conditioning business reasons. The amount of time that records are kept for varies depending upon the type of Personal Information they contain.
Your rights in relation to your Personal Information
If you would like to access or obtain a copy (which may be in machine-readable form) of the Personal Information Noosa Air Conditioning holds about you, please send a request to ‘General Enquiries’ on the Contact us form available on our website.
Noosa Air Conditioning endeavours to ensure that the Personal Information it holds about you is complete, accurate and up to date. If you consider that your Personal Information is incomplete, inaccurate or out of date, you have the right to require us to correct it. In order to correct, erase or limit the processing of any of the Personal Information we hold about you, again please send a request via the form on our website.
If you have a live account with our job vacancy website, and we continue to process your Personal Information in connection with that account (see the section headed ‘Job vacancy website’ above for information regarding retention timeframes), you can at all times complete, update or otherwise rectify your Personal Information by logging into your account via the applicant login section of our website.
If you do not provide us with the information sought in the required fields we may be limited in our ability to provide you with services.
Complaints and Concerns
If you have a concern or complaint about how Noosa Air Conditioning has used your Personal Information, as a first step, you should raise this in writing with Noosa Air Conditioning, using the contact details available on our website or via the Contact Us form.
If you are not satisfied with the handling of your concern or complaint by Noosa Air Conditioning, you can escalate this to your national Data Protection Authority.
Changes to this Privacy Policy and Contact
Any changes Noosa Air Conditioning may make to this Privacy Policy in the future will be posted on this page.
Questions, comments and requests regarding this Privacy Policy are welcomed and should be submitted via the Contact Us form available on our website.
